Refund policy

Return & Refund Policy

 

Effective Date: [24/07/2025]

At SLYH, we are committed to providing quality products and ensuring customer satisfaction. This Return and Refund Policy outlines the terms under which returns and refunds may be requested for purchases made through our store.

1. Return Eligibility

Returns are accepted under the following conditions:

  • The return request is made within 7 calendar days from the date of delivery.

  • The item(s) must be unworn, unwashed, and in original condition, with all tags and packaging intact.

  • Proof of purchase (e.g. order number or receipt) must be provided.

Items that do not meet these conditions may be refused or subject to a partial refund.

2. Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale

  • Underwear or innerwear

  • Gift cards

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • A full or partial refund (excluding shipping fees) will be issued to your original method of payment.

  • Please allow 5 to 10 business days for the refund to appear on your statement.

4. Exchanges

We accept exchanges subject to product availability. To initiate an exchange, please contact us at support@slyh.sg with your order number and desired replacement item. Exchanges are not guaranteed until confirmed via email.

5. Return Shipping

  • Customers are responsible for all return shipping fees, unless the return is due to a defective or incorrect item.

  • All returned items should be sent to:

SLYH Returns Department
Hougang ave 9, Block 967, #12-614
Singapore 530967

We recommend using a trackable shipping method as we are not responsible for lost or delayed returns.

6. How to Initiate a Return

To request a return, please contact our team at support@slyh.sg with:

  • Your full name

  • Order number

  • Reason for return

  • Clear photos or videos if the item is defective or incorrect

Our support team will provide return instructions and shipping information.

7. Legal Compliance

This policy complies with the Consumer Protection (Fair Trading) Act and the Lemon Law provisions in Singapore.

If you have any questions, please contact our Customer Support team at support@slyh.sg.

Thank you for choosing SLYH.